Privacy Policy
Privacy Policy
At Vivenity Care, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
SECTION 1 – INFORMATION WE COLLECT
When you visit our website, place an order, contact us, or otherwise interact with Vivenity Care, we may collect personal information including:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order information, including products purchased, order history, returns, refunds, and fulfillment information.
- Payment information, which is processed through our payment service providers. Vivenity Care does not directly store complete payment card information when payments are handled by third-party payment processors.
- Account information, if you create or use a customer account.
- Customer support information, including communications you send to us regarding orders, returns, complaints, or other inquiries.
- Device and usage information, such as your IP address, browser type, device type, operating system, pages viewed, referring pages, and interactions with our website.
- Marketing preferences, including whether you have chosen to receive promotional communications from us.
We may also collect information through cookies, pixels, and similar technologies as described below.
SECTION 2 – HOW WE USE YOUR INFORMATION
We may use the personal information we collect to:
- Process and fulfill your orders
- Process payments, refunds, and returns
- Provide shipping and tracking information
- Communicate with you about your orders
- Respond to customer service requests
- Detect and prevent fraud, misuse, and security incidents
- Maintain and improve our website and services
- Understand how customers use our website
- Personalize your shopping experience
- Send marketing or promotional communications where permitted by law
- Measure and improve our advertising and marketing activities
- Comply with applicable legal, tax, accounting, and regulatory requirements
- Protect the rights, property, and safety of Vivenity Care, our customers, and others
We use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.
SECTION 3 – SHOPIFY
Our online store is hosted through Shopify, which provides the ecommerce platform that enables us to offer and sell our products.
Shopify may process personal information when you visit our store, make a purchase, or otherwise interact with our website.
Information processed through Shopify is handled according to Shopify's applicable privacy and security practices.
SECTION 4 – PAYMENTS
Payments made through our website are processed by third-party payment service providers.
When you submit payment information, certain information may be collected and processed directly by the payment provider in order to:
- Authorize and process your payment
- Prevent fraudulent transactions
- Process refunds
- Comply with financial and regulatory requirements
Vivenity Care does not directly store your complete credit or debit card details when those details are processed by our payment service providers.
Payment providers may process your information in accordance with their own privacy policies and legal obligations.
SECTION 5 – HOW WE SHARE PERSONAL INFORMATION
We may share personal information with trusted third parties when necessary to operate our business and provide our services.
These may include:
- Ecommerce and website service providers
- Payment processors
- Shipping carriers and fulfillment providers
- Suppliers where necessary for order fulfillment
- Customer service providers
- Email and communications providers
- Analytics providers
- Advertising and marketing platforms
- Fraud prevention and security providers
- Professional advisers, such as accountants, attorneys, and tax professionals
- Government authorities or other parties where disclosure is required by law
These third parties may process personal information only as permitted by applicable law and according to their respective roles and responsibilities.
We may also disclose information where reasonably necessary to protect our legal rights, investigate fraud or security issues, enforce our agreements, or comply with a legal obligation.
If Vivenity Care is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.
SECTION 6 – COOKIES AND TRACKING TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve our website.
These technologies may be used to:
- Keep the website functioning properly
- Remember your preferences and shopping cart
- Understand website traffic and usage
- Measure website performance
- Help prevent fraud and improve security
- Measure the effectiveness of advertising
- Provide or personalize advertising where permitted by law
Some cookies are necessary for the operation of the website, while others may be used for analytics, personalization, or advertising.
You may be able to control certain cookies through your browser settings or other privacy controls made available on our website.
Disabling certain cookies may affect the functionality of some parts of the website.
SECTION 7 – ADVERTISING AND ANALYTICS
We may work with advertising, analytics, and social media platforms to understand how visitors interact with our website and to measure or improve our marketing campaigns.
These providers may use cookies, pixels, or similar technologies to collect information about your interactions with our website and, depending on your location and applicable law, other websites or services.
Where required by applicable law, we will provide appropriate choices regarding the use of personal information for targeted advertising or similar activities.
SECTION 8 – EMAIL MARKETING
If you choose to receive promotional emails from Vivenity Care, we may use your contact information to send you information about products, offers, promotions, or other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us.
Unsubscribing from promotional communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, refund notifications, or customer service messages.
SECTION 9 – DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and satisfying legal, tax, accounting, and regulatory obligations.
The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer reasonably necessary, we may delete or anonymize it in accordance with applicable law.
SECTION 10 – DATA SECURITY
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our ecommerce and payment service providers also maintain their own security measures for information processed through their systems.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
SECTION 11 – YOUR PRIVACY RIGHTS
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request a copy of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain targeted advertising or other uses where applicable
- Appeal certain decisions regarding a privacy request where applicable
These rights are not absolute and may be subject to exceptions under applicable law.
To submit a privacy request, please contact us using the information provided in the Contact Us section below.
We may need to verify your identity before completing certain requests.
SECTION 12 – U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on your state of residence and whether the applicable law applies to Vivenity Care, these rights may include requests to access, correct, or delete personal information and rights concerning certain uses or disclosures of personal information.
Where required by applicable law, we will honor applicable privacy rights and provide appropriate methods for submitting requests or exercising opt-out rights.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
SECTION 13 – INTERNATIONAL PRIVACY RIGHTS
If you are located in the European Economic Area (EEA), United Kingdom, Switzerland, or another jurisdiction that provides additional privacy rights, you may have rights concerning how your personal information is processed.
Depending on applicable law, these may include rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with an appropriate data protection authority
Where required, we process personal information under an appropriate legal basis, which may include performing a contract with you, complying with legal obligations, pursuing legitimate interests, or obtaining your consent.
SECTION 14 – INTERNATIONAL DATA TRANSFERS
Vivenity Care operates an online business and uses service providers that may operate in different countries.
As a result, personal information may be processed or stored outside the country or state in which you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
SECTION 15 – CHILDREN'S PRIVACY
Our website and products are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
SECTION 16 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you visit.
SECTION 17 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technologies, legal requirements, or privacy practices.
Any updated version will be posted on this page. Where appropriate, we may also provide additional notice of material changes.
SECTION 18 – CONTACT US
If you have questions about this Privacy Policy, would like additional information about our privacy practices, or wish to exercise an applicable privacy right, please contact us at:
Vivenity Care
Email: support@vivenitycare.com