Shipping & Delivery

At Vivenity Care, our goal is to provide you with a seamless and stress-free shipping experience. Orders are typically delivered within 7–9 business days after dispatch.

When Will My Order Be Processed?

All orders are typically processed and shipped within 1–3 business days after purchase.

Once your order has been dispatched, you will receive your available tracking information so you can follow your shipment.

Please Note: In rare cases, processing or delivery may take an additional 2–3 business days due to high order volume, restocking delays, carrier delays, holidays, weather conditions, or other circumstances outside our reasonable control.

We appreciate your patience and understanding.

Tracking Your Order

Once your order has been shipped and tracking information becomes available, you will receive your tracking details.

Please note that tracking information may occasionally take some time to update after your package has been handed over to the shipping carrier.

If your tracking information has not updated for an extended period or your order has exceeded the estimated delivery timeframe, please contact us at support@vivenitycare.com so our team can assist you.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will review the available tracking information and, when necessary, work with the shipping carrier to investigate the shipment.

If your package is confirmed to be lost or undelivered, we will provide a replacement at no additional cost in accordance with our Delivery Guarantee.

Incorrect Shipping Information

Please make sure your shipping information is complete and accurate before placing your order.

Customers are responsible for providing the correct shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@vivenitycare.com. We will do our best to make changes before the order is shipped, but we cannot guarantee that changes can be made once processing has begun.

Once an order has been shipped, we may be unable to modify the delivery address.

Order Changes & Cancellations

Please double-check your selected products, quantities, and shipping information before completing your purchase.

If you need to cancel or modify your order, please contact us as soon as possible.

We will do our best to accommodate your request if your order has not yet been processed or shipped. However, once an order has been dispatched, it cannot be canceled or modified while in transit.

Returns

If you wish to return part or all of your order after receiving it, your purchase may be covered by our 90-Day Satisfaction Guarantee.

Eligible products may be opened and reasonably used during the 90-day period and still qualify for a return under the terms of our Return & Refund Policy.

For eligible returns made under our 90-Day Satisfaction Guarantee within the United States, Vivenity Care will provide a prepaid return shipping label at no additional cost.

Need Help?

If you have any questions about your order, shipment, tracking information, or delivery, please contact us at support@vivenitycare.com.